Student and study support officer job at CRANFIELD UNIVERSITY


School/Department: Education Services

Based at: Shrivenham, Oxfordshire – Cranfield Defense and Security

Working hours: 37 hours per week, normally worked Monday to Friday. Flexible work will be considered

Type of Contract : Fixed-term contract

Fixed-term period: 12 months

Salary: The full-time starting salary is normally between £26,860 and £30,513 per year

Apply by: 27/11/2022

Role description

About the role

An opportunity has arisen to join the student and study support team in the role of SAS Lead. Based at our Shrivenham site at the UK Defense Academy, you will join a friendly and supportive team committed to improving the quality of the student experience. As the primary point of contact for students and staff, you will provide advice, guidance and assistance on specific courses and be responsible for providing academic administration and support to students, ensuring high levels of customer service and student satisfaction.

You will play an important role in managing the needs of a group of people and balancing conflicting priorities of importance between them. The role will also include preparing evidence and documentation for decisions to be made on students’ academic progress, while being confident to advise on the most likely outcome.

Occasional travel to the Cranfield campus may be required.

About you

With prior experience in academic administration, preferably within a higher education institution, you will be able to demonstrate a commitment to developing and leading in a customer service environment. With the required level of computer knowledge, including the use of Word, email, internet use and database applications, you will have a high degree of accuracy and attention to detail. Additionally, you must be able to prioritize and delegate work accordingly to ensure that you can effectively and sensitively handle difficult situations that arise.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unparalleled industry partnerships create world leaders in technology and management. Learn more about Cranfield and our unique impact here.

Our values ​​and commitments

Our shared and stated values ​​help define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Learn more here.

Our goal is to create and sustain a culture where everyone can work and study together and realize their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions program. To learn more about our key commitments to equality, diversity and inclusion and flexible working, click here.

Working methods

Collaboration and connection are integral to much of what we do. Our work environment offers many staff the opportunity to flexibly combine on-site and remote work, when roles allow, balancing the needs of our community of staff, students, customers and partners.

How to register

For an informal chat, please contact Karen Adolpho-Bagley, Student and Academic Support Officer (CDS), on E: [email protected]

Please do not hesitate to contact us for further details on E: [email protected]. Please quote reference number 4299.

Deadline for receipt of applications: November 27, 2022

Interviews to be held: December 1 & 2, 2022


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